A study of IMS implementation in Hong Kong : "quality management system (QMS)" & "environmental management system (EMS)" : using action research approach

Pao Yue-kong Library Electronic Theses Database

A study of IMS implementation in Hong Kong : "quality management system (QMS)" & "environmental management system (EMS)" : using action research approach

 

Author: Cheung, Chin-wing William.
Title: A study of IMS implementation in Hong Kong : "quality management system (QMS)" & "environmental management system (EMS)" : using action research approach
Degree: M.Sc.
Year: 2006
Subject: Hong Kong Polytechnic University -- Dissertations
Management information systems
Total quality management
Quality assurance
ISO 9000 Series Standards
ISO 14000 Series Standards
Department: Dept. of Building and Real Estate
Pages: x, 78 leaves : ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1986365
URI: http://theses.lib.polyu.edu.hk/handle/200/5376
Abstract: In Hong Kong, the ISO9000 standards and ISO14000 standards are amongst International Organization for Standardization (ISO) 's most widely known and successful standards. Many organizations were successfully being awarded ISO9001 certificates and / or ISO14001 certificate. However, the independent certification system of these standards would tend to increase the cost and workloads during the implementation. The feasibility of integrating these two systems is worth to be studied for better effectiveness. In this research, the general concept of ISO9000 and ISO14000 management systems were introduced with their similarities and differences distinguished. In this research, it is found that the quality management system (QMS) and environmental management system (EMS) is feasible to be integrated into “Integrated Management System (IMS) “. The key elements affecting the types of integration were identified in terms of type of business, size of company, resource allocation and location business. Action research approach was conducted in two case studies during the research to demonstrate the whole picture of the IMS implementation and evaluate its effectiveness. The findings indicated that it is suggested to adopt the integrated system to small firms and the separate system is recommended to large firm. The reasons were due to their unique business environment and various levels of communication channel within their specific organization structure. The characteristics and merits of the IMS implementation were determined and IMS was proved to reduce the mandays for audits with the merits of saving time, cost, manpower and administrative works during the IMS implementation. In this research, it is limited to the private sector of two-system integration only. The next research is recommended to carry out evaluating the effectiveness of the IMS implementation in public sectors. Successful application can then be wholly ascertained if both the private and public sectors implementing the system effectively.

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