基于人本管理的员工满意度影响因素研究

Pao Yue-kong Library Electronic Theses Database

基于人本管理的员工满意度影响因素研究

 

Author: 马丽萍
Ma, Liping
Title: 基于人本管理的员工满意度影响因素研究
Ji yu ren ben guan li de yuan gong man yi du ying xiang yin su yan jiu
Degree: M.Sc.
Year: 2005
Subject: Hong Kong Polytechnic University -- Dissertations
Job satisfaction
Department: School of Hotel and Tourism Management
Pages: [8], iv, 94 leaves : ill. ; 30 cm.
InnoPac Record: http://library.polyu.edu.hk/record=b1896919
URI: http://theses.lib.polyu.edu.hk/handle/200/5604
Abstract: For Hospitality Industry, employee is always the key factor leading to success. It became a focus as well as a heat topic for hotel management on how to maintain and propel the quality of hotel product through the change of the concept and ways of management. From the perspective of humanistic management, the author tries to dig out the relationship and impact between humanistic management and employee's needs and satisfaction. With real and detailed case study, all factors acting on the employee's satisfaction are covered and analyzed in this thesis, such as age, education, relationship with colleagues, superiors, welfare & benefits, assignment, leadership style, etc. Based on multiple analysis on leadership modes, salary & welfare system, performance appraisal, build-up of employee training system, working environment and communication, etc. Suggestions and solutions to the challenge are brought forward, that is how to introduce and implement humanistic management in hotel and how to improve service quality with the rise of employee's satisfaction.

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