| Author: | 马丽萍 Ma, Liping |
| Title: | 基于人本管理的员工满意度影响因素研究 Ji yu ren ben guan li de yuan gong man yi du ying xiang yin su yan jiu |
| Degree: | M.Sc. |
| Year: | 2005 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Job satisfaction |
| Department: | School of Hotel and Tourism Management |
| Pages: | [8], iv, 94 leaves : ill. ; 30 cm. |
| Language: | Chinese |
| Abstract: | For Hospitality Industry, employee is always the key factor leading to success. It became a focus as well as a heat topic for hotel management on how to maintain and propel the quality of hotel product through the change of the concept and ways of management. From the perspective of humanistic management, the author tries to dig out the relationship and impact between humanistic management and employee's needs and satisfaction. With real and detailed case study, all factors acting on the employee's satisfaction are covered and analyzed in this thesis, such as age, education, relationship with colleagues, superiors, welfare & benefits, assignment, leadership style, etc. Based on multiple analysis on leadership modes, salary & welfare system, performance appraisal, build-up of employee training system, working environment and communication, etc. Suggestions and solutions to the challenge are brought forward, that is how to introduce and implement humanistic management in hotel and how to improve service quality with the rise of employee's satisfaction. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b18969197.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 4.9 MB | Adobe PDF | View/Open |
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