A collaborative company : enabled by workflow technology

Pao Yue-kong Library Electronic Theses Database

A collaborative company : enabled by workflow technology


Author: Leung, Sui-lin Pauline
Title: A collaborative company : enabled by workflow technology
Degree: M.Sc.
Year: 2001
Subject: Hong Kong Polytechnic University -- Dissertations
Business planning
Workflow -- Management
Knowledge management
Information technology
Department: Multi-disciplinary Studies
Dept. of Computing
Pages: x, 90 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1668145
URI: http://theses.lib.polyu.edu.hk/handle/200/575
Abstract: Business environment is ongoing shifting. The growth from regional to global puts pressure on organizations to ensure their competitive capabilities to meet the world demand. Organizations seek to become increasingly responsive to the world changing market by changing organization structures from functional to business units. Work in business units imposes a new demand for coordination, collaboration and communication among members. Unfortunately, the traditional computer systems provide insufficient support for such needs. The use of computers, database systems and networks in organizations has enabled the possibilities to automate business processes. Workflow Management System (WFMS) is a novel and quickly budding technology that offers a better coordination, collaboration and communication functionalities. Workflow applications supply a way of routing information as a part of business processes The goals of this dissertation are to understand the implementation of WFMS and to study the development of WFMS. The result from this project potentially contributes to help IT professionals and organization managements to understand WFMS and the advantages of using WFMS. This study firstly focuses on a detailed discussion of the background and die benefits of WFMS. Then it proceeds to implement a real-life workflow with WFMS. The job flow of the Engineering department between Hong Kong and China in 'I'. Electric is chosen as a case study. Through analyzing the simulation and user response survey of the case study, the impact of WFMS in an organization can be revealed.

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