A study to compare the level of satisfaction of relatives of neurosurgical patients with information giving by a supplementary nursing information intervention program

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A study to compare the level of satisfaction of relatives of neurosurgical patients with information giving by a supplementary nursing information intervention program

 

Author: Chan, Foon-yee
Title: A study to compare the level of satisfaction of relatives of neurosurgical patients with information giving by a supplementary nursing information intervention program
Degree: M.Sc.
Year: 2002
Subject: Hong Kong Polytechnic University -- Dissertations
Medical personnel-caregiver relationships
Medical care -- Evaluation
Department: Multi-disciplinary Studies
Dept. of Nursing and Health Sciences
Pages: 58, [9] leaves ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1637834
URI: http://theses.lib.polyu.edu.hk/handle/200/59
Abstract: Background: Satisfying patients' needs is not only important in the assessment of health care and needs, but also important in evaluating the quality of health care service provision. Patients and relatives who are well informed have higher satisfaction during hospital stay but also enhance patients' recovery process. However, previous information flow found to be failed in satisfying the needs of patients & their relatives, not only because the doctors are too busy to explain details to patients but also of the stereo typed belief that nurses cannot do as good as doctors in explaining patients' progress. Objectives: The intervention group who received daily updated medical information of patients achieved a higher satisfaction than the controls who received only usual information flow. Method: This was an exploratory, quasi-experimental study. Relatives rather than patients were the sample of this study. The control group received usual information flow. The intervention group received daily nursing information intervention. An information satisfaction questionnaire was distributed to the relatives of patients in a male neurological ward the day before patients' discharge. Collected variables include relatives' demographic data, patients' diagnoses, frequency of interview and level of satisfaction of relatives on information flow. Mann-Whitney U-test was used to analyze categorical data. 2-sample t-test was used to analyze continuous data Results: The total response rate was 86% with 20 subjects in the interventions and 30 subjects in the controls. The intervention group generally scored higher in satisfaction scale then the control group. Comparing the background characteristics showed no distinct difference between the two groups. Only one suspected factor influencing the level of satisfaction was age. Meanwhile, the frequency to see doctors in intervention group was less than the control. Conclusion: The new information system is better than the usual information system in satisfying the needs of relatives of the patients. Nurses gave information as good as doctors in hospital setting. Introduction of the new system enhances the communication between nurses and relatives. The new information giving system also reduces relatives' need to see doctors as well.

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