Moderating effect of the orientation of top management on quality management and firm performance

Pao Yue-kong Library Electronic Theses Database

Moderating effect of the orientation of top management on quality management and firm performance

 

Author: Chan, Chi-ming
Title: Moderating effect of the orientation of top management on quality management and firm performance
Degree: D.B.A.
Year: 2010
Subject: Hong Kong Polytechnic University -- Dissertations
Total quality management
Organizational effectiveness
Management
Department: Graduate School of Business
Pages: vii, 115 leaves : ill. ; 30 cm.
InnoPac Record: http://library.polyu.edu.hk/record=b2394259
URI: http://theses.lib.polyu.edu.hk/handle/200/5984
Abstract: Quality management is always the key for success and survival for firm. Prior findings on the association between quality management, managerial orientation and firm performance have been inconsistent. Our study integrated literature of quality management with upper echelons perspective and captured top management's three motives on quality management adoption - proactive, reactive and legitimacy motives. In our results from 105 China firms in 9 different industries, proactive, reactive motives strengthened the positive relationship between quality management and firm performance while legitimacy motive did not have significant impact on the relationship. Findings in this research enrich the literature and our understanding of the relationship between top management's orientation, quality management and firm performance. Based on these findings, practicing managers can design their own implementation strategies, which will eventually bring along better firm performance.

Files in this item

Files Size Format
b23942599.pdf 1.218Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information