|Title:||Moderating effect of the orientation of top management on quality management and firm performance|
|Subject:||Hong Kong Polytechnic University -- Dissertations|
Total quality management
|Department:||Graduate School of Business|
|Pages:||vii, 115 leaves : ill. ; 30 cm.|
|Abstract:||Quality management is always the key for success and survival for firm. Prior findings on the association between quality management, managerial orientation and firm performance have been inconsistent. Our study integrated literature of quality management with upper echelons perspective and captured top management's three motives on quality management adoption - proactive, reactive and legitimacy motives. In our results from 105 China firms in 9 different industries, proactive, reactive motives strengthened the positive relationship between quality management and firm performance while legitimacy motive did not have significant impact on the relationship. Findings in this research enrich the literature and our understanding of the relationship between top management's orientation, quality management and firm performance. Based on these findings, practicing managers can design their own implementation strategies, which will eventually bring along better firm performance.|
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