Evaluation of the implementation of matrix organisation on organisation performance and impacts on staff well-being

Pao Yue-kong Library Electronic Theses Database

Evaluation of the implementation of matrix organisation on organisation performance and impacts on staff well-being


Author: Kam, Kin-sing
Title: Evaluation of the implementation of matrix organisation on organisation performance and impacts on staff well-being
Degree: M.B.A.
Year: 1999
Subject: Banks and banking, International -- Asia -- Case studies
Bank management -- Asia -- Case studies
Matrix organization -- Case studies
Bank employees -- Asia -- Case studies
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management
Pages: iv, 61 leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1488459
URI: http://theses.lib.polyu.edu.hk/handle/200/627
Abstract: The author is working in a local branch of an international bank. In early 1998, after the Asian currency turmoil, the bank adopted a new regional policy. Instead of having three independent branches with three completely independent management teams in Asia, the management decided to improve the co-ordination between the three branches by what they called regionalisation, which included the implementation of matrix structure in Asia. By regionalisation or implementation of matrix organisation in Asia, the three branches in Asia will be headed by a regional head with the support of regional management group consisted of regional heads form different departments. Under the new set up, each department head in each branch will be reporting to both the head of the branch and the regional department head. Although an increasing number of large complex enterprises in various industries are organized in what is termed a matrix organization, this is a new management control in this international bank. The main purposes of the implementation of matrix organization in Asia were to improve the co-operation between the three sites, the utilization of the limited resources and the responsiveness of the banks to rapid changing economic environment. The purpose of this study was threefold: (1) to examine why and how an international bank implement a matrix system in its regional offices; (2) to find out how the staff in the regional offices perceive such a move and its effects on the staff well-being; and (3) to recommend possible fine tune or necessary measures to improve the existing matrix organisation. To achieve the above aims, a survey will be done to include about 15% of all the population in the bank's regional offices in Asia. The questionnaire will be designed to determine from the standpoint of employees, what were the achievements of the new matrix organisation in Asia, the staff's attitude towards the new system, its demerits and suggested remedy actions.

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