IT governance and agility : organizational information processing perspective

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IT governance and agility : organizational information processing perspective

 

Author: Chau, Chung-kei
Title: IT governance and agility : organizational information processing perspective
Degree: Ph.D.
Year: 2011
Subject: Information technology -- Management.
Organizational effectiveness.
Hong Kong Polytechnic University -- Dissertations
Department: Dept. of Management and Marketing
Pages: xii, 116 p. : col. ill. ; 30 cm.
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2507298
URI: http://theses.lib.polyu.edu.hk/handle/200/6489
Abstract: The competitive business environment is leading firms to a new agility-based paradigm. To survive in this turbulent environment, firms are required to sustain their competitiveness by taking advantage of changes as opportunities and rapid adaptation in response to market changes. Owing to the rapid advancement and penetration of information technology (IT), firms are interested in the use of IT in achieving agility, which solidifies business performance. They recognize that the critical dependency on IT is not only about technology but also about how IT should be governed and structured for realizing expected rewards. Hence, research on the role of IT and its governance mechanism on organizational agility is expected to help a company stand against fierce business competition and uncertainty. Drawing upon the organizational information processing theory (OIPT), the current study aims to resolve the organizational problem of how and why IT and its governance mechanisms help organizations in identifying and adapting to market changes in a rapid manner. Specifically, it elucidates the role of IT-enabled communication capability in the mechanism of how IT governance contributes to organizational agility. The paper posits that the effectiveness of different IT governance mechanisms is positively associated with IT-enabled communication capability, which is then positively associated with organizational agility. Data from a survey of 111 organizations were used to test the proposed structural model using partial least squares. The result indicates that IT procedural and relational governance has a positive association with IT-enabled cognitive communication capability (ITCC) and IT-enabled dynamic communication capability (ITDC); ITCC and ITDC are positively associated with organizational information agility (IA); and organizational IA is positively associated with organizational strategic agility (SA). Besides, the result also shows that IT-enabled communication capability and organizational IA mediate the relationship between the effectiveness of IT governance and organizational SA. In the theoretical sense, the current study offers several significant contributions to IT governance. First, it contributes to the body of IT governance literature by resolving the mechanism by which the effectiveness of IT governance can result in enhanced organizational agility. Second, it extends OIPT by specifying the relationship between mechanistic model, information processing capability, and business performance. Third, the current study proposes a new dimension of IT capability, that is, IT-enabled communication capability, which is a fundamental objective of IT. Fourth, this study finds that the relational dimension of IT governance enhances the explanatory power of the research model. Practically, this study helps industrial professionals understand the path of value creation of IT and its governance mechanism. Furthermore, the newly developed construct- IT-enabled communication capability- provides practitioners with some general guidelines on the design of an IT system. Lastly, the research model explains how different IT governance mechanisms create IT capability and provides certain guidance to organizations on the design of governance practices.

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