A systems study into hospital management discipline in the context of Alice Ho Miu Ling Nethersole Hospital

Pao Yue-kong Library Electronic Theses Database

A systems study into hospital management discipline in the context of Alice Ho Miu Ling Nethersole Hospital

 

Author: Leung, Kit-fong Calvin
Title: A systems study into hospital management discipline in the context of Alice Ho Miu Ling Nethersole Hospital
Degree: M.Sc.
Year: 1998
Subject: Hospitals -- China -- Hong Kong -- Administration -- Case studies
Alice Ho Miu Ling Nethersole Hospital
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: viii, 125, [17] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1425889
URI: http://theses.lib.polyu.edu.hk/handle/200/676
Abstract: The principal message from this piece of work is that a systems approach can be used to provide a conceptual framework for the management of a hospital environment. This framework has been found to be valuable in carrying out systems study in hospitals. The approach is one which recognises that in Alice Ho Miu Ling Nethersole Hospital(AHMLNH), where not only the hospital itself is recently relocated, the style of management/discipline of administration has got to undergo a fundamental review. It is therefore sensible to apply systems thinking and treat the hospital and the departments from within as a total system for the sake of study. Since the main aim of this system is survival and continuous development which can be interpreted in business term as profitable survival (the term 'profitable survival' is used throughout this dissertation), the problem owner is mostly concerned with the exchange of goods or services between the hospital and the clients, with an acceptance performance for the hospital or department concerned. This is defined as the marketing system and all other systems within the hospital are seen as sub-systems of this main system. The conceptual approach to the management of the hospital is called, for this reason, the total marketing approach. Instances of its use in practice are given, from action research studies which have been carried out in seventeen departments during the course of the study. These studies have covered a wide range of problems but they have contributed information towards the main research interest, which is the examination of the value of a conceptual systems approach to hospital management. The action research studies have also provided useful information about the stages of analysis and implementation in the systems methodology and lessons from these studies are included in the dissertation. Guidelines for the application of systems ideas in future small hospital work are also given.

Files in this item

Files Size Format
b14258894.pdf 3.848Mb PDF
Copyright Undertaking
As a bona fide Library user, I declare that:
  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

     

Quick Search

Browse

More Information