A study on quality of work life in a district hospital of the Hospital Authority

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A study on quality of work life in a district hospital of the Hospital Authority


Author: Wong, Oi-lan
Title: A study on quality of work life in a district hospital of the Hospital Authority
Degree: M.Sc.
Year: 2001
Subject: Job satisfaction -- China -- Hong Kong
Organizational behavior -- China -- Hong Kong
Corporate culture -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: vi, 55, [14] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1555532
URI: http://theses.lib.polyu.edu.hk/handle/200/726
Abstract: In this study, Quality of Work Life (QWL) means the concern of organization environment, the concern of employee's need, and the concern of satisfaction, which contributes the overall quality culture in a balanced and harmonious status. As there was no QWL study conducted for hospital service, Alice Ho Miu Ling Nethersole Hospital (Nethersole Hospital) was invited to be the place for study in view of the long history, compassionate culture, and strong commitment on QWL. There were three objectives of the study. Firstly, it is to explore the employee's value on QWL; secondly, it is to explore the employee's satisfaction towards QWL; and thirdly, to identify factors affecting the satisfaction towards QWL. The study will include a survey, which was designed at a structured questionnaire based on the Herzberg's Two-Factor Theory. The survey subjects will be all full time staff of Nethersole Hospital as at 30 September 2000, currently working in the Hospital. Statistical analysis will be conducted to assist in data analysis. It was hypothesized that first, operational staff, valued and satisfied the factors of Hygiene factors more than the professional staff; second, professional staff valued and satisfied the factors of Motivator more than the operational staff; and third, there would be significant difference between satisfaction of QWL and different demographic of staff. The response rate of the questionnaire was 64.5%. The respondents were moderately satisfied the QWL (M=64.55). All employee including professional and operational staff valued the hygiene factors more than the motivators, and satisfied the hygiene factors more than the motivators. Result demonstrated that there was significance difference (p<0.05) between group of staff, between gender, different age group, marital status, and working pattern of staff. In summary, the hypothesis one was not supported, whereas hypothesis two and three were supported. The high satisfaction towards QWL was those employee: managers, female, married, age over 30 and above, and on regular duty hour. The low satisfaction towards QWL was those employee: Doctor, male, single, young in age (age 20-30), and work on shift. The top five most concern and satisfied factors were Hygiene factors, i.e. Steady Income, Interpersonal relations with peer, Peer support, Amount of pay, and Interpersonal relations with supervisor. The top five least satisfied factors were Motivators, i.e. Promotion opportunity, Stress from Work, Management concern for staff's feeling, Recognition/appreciation, and Growth & achievement. The objective of the study was achieved. Result provided relevant information in the understanding of QWL, and could also served as a reference for future research. The report was also good for the management of Nethersole Hospital as well as Hospital Authority for reference and discussion. Recommendation was suggested on how to improve the Quality of Work Life so as to achieve the organization goal. Limitation of the study was minimized. In conclusion, QWL is worth to study and concerned as it affects, creates, and maintains the organization culture.

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