Evaluation on quality, usefulness and satisfaction level of structured alert adaptation module (SAAM) on healthcare providers in Hong Kong's private hospitals : a pilot study

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Evaluation on quality, usefulness and satisfaction level of structured alert adaptation module (SAAM) on healthcare providers in Hong Kong's private hospitals : a pilot study

 

Author: Chan, Wing Yan
Title: Evaluation on quality, usefulness and satisfaction level of structured alert adaptation module (SAAM) on healthcare providers in Hong Kong's private hospitals : a pilot study
Degree: M.Sc.
Year: 2015
Subject: Medical records -- Data processing -- Evaluation
Medical care -- Information services -- Evaluation.
Information storage and retrieval systems -- Medicine -- Evaluation.
Management information systems -- Evaluation.
Hong Kong Polytechnic University -- Dissertations
Department: School of Nursing
Pages: viii, 116 leaves : illustrations ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b2811408
URI: http://theses.lib.polyu.edu.hk/handle/200/8015
Abstract: Background: Under the development of electronic health record (eHR) programme, a new system called the Structured Alert Adaptation Module (SAAM) was introduced for the electronic documentation of allergy, adverse drug reaction and clinical alerts for private hospitals. The SAAM has been deployed in various private hospitals in Hong Kong since December 2012 and no review had been carried out so far. It is very important to know more about the view of healthcare providers that use SAAM in their daily work and whether they are satisfied with the features and implementation of SAAM in their hospital so that further enhancement of the SAAM can be done and better implementation can be planned in the future. Aim: The objectives of this study are: 1. To evaluate the quality, usefulness and satisfaction level of Structured Alert Adaptation Module (SAAM) provided by the electronic health record (eHR) program on private hospital healthcare providers (doctors, nurses and pharmacy staffs) in Hong Kong 2. To compare the quality, usefulness and satisfaction level of the three groups of healthcare providers (doctors, nurses & pharmacy staffs). Design and Method: A cross-sectional descriptive study with quantitative design was used in this study from November 2014 to February 2015 with 145 healthcare providers from 7 private hospitals in Hong Kong completing a self-reporting questionnaire with convenience sampling. The questionnaire consisted of 3 parts: Part A of the questionnaire collected demographic data, Part B consists of 22 sentences and participants were asked to rate each sentence using a 5-points scale, measuring the information quality, system quality, service quality, use and perceived net benefit of using SAAM. While Part C consists of 19 sentences and participants were asked to rate each sentence using a 7-points scales, which measured the overall satisfaction level of using SAAM by clinical users. Internal consistency and contact validity index were calculated to confirm the content validity and reliability of the questionnaire. Results: It was found that the healthcare professions in private hospitals generally perceived a good quality and usefulness of the use of SAAM and they generally satisfied with the SAAM. Pharmacy staffs has the highest expectation on the SAAM would bring more benefit to patient, staffs and the hospitals in the future and they are found to be more satisfied with the use of SAAM than that of doctors and nurses. Conclusion: SAAM as a new system implemented in various private hospitals in Hong Kong, generally, the healthcare professions users gave feedback of positive side and generally satisfied with SAAM. This pilot study helps to evaluate the use of SAAM in early phase of implementation and highlight some of the concerns of healthcare professions. This study also helps to collect requirement from healthcare providers. Enhancement should be done to the SAAM and the allergen list; also the implementation support should be improved so as to improve the quality, usefulness and also satisfaction level of frontend clinical users on the use of SAAM.

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