Evaluating day surgery services in a regional hospital in Hong Kong : effectiveness, patient satisfaction and cost-benefit

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Evaluating day surgery services in a regional hospital in Hong Kong : effectiveness, patient satisfaction and cost-benefit

 

Author: Yu, Oi-ha
Title: Evaluating day surgery services in a regional hospital in Hong Kong : effectiveness, patient satisfaction and cost-benefit
Degree: M.Sc.
Year: 2000
Subject: Ambulatory surgery -- China -- Hong Kong
Hospitals -- China -- Hong Kong
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Dept. of Management
Pages: 69, [26] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1505754
URI: http://theses.lib.polyu.edu.hk/handle/200/999
Abstract: The purpose of this study is to investigate the output of Day Surgery services in an acute hospital in Hong Kong. The Day Surgery performance indicators established by UK such as throughput, percentage of individual procedure, rate of 'do not attend rate' and 'stay-in' were used for reference. Two instruments, one comprising five factors for measuring patient satisfaction with surgical care, and the other comprising three factors for evaluating surgeon's opinion, were designed. The instruments were tested to ensure their validity and reliability. The surgeon's opinion was collected through self-administered questionnaire, and the data from patient were collected through record review and telephone interview. Using an opinion survey, the opinion and post-operative condition from day-patients and in-patients who underwent a Hernia procedure was compared. These data were analyzed using SPSS PC+ software. The results indicated that there was no difference in clinical outcomes such as post-operative condition and complication. Patient satisfaction in clinical care varied significantly with settings. However, age was found to be significant difference among day-patient and in-patient group, conclusion on the difference among these two groups thus cannot be drawn. The results for surgeon indicated that there was no difference in any aspects of Day Surgery Service in different post and year of qualification. While the findings support and favor Day Surgery services, the researcher recommended further investigation in this area on a larger sample.

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