A evaluation of logistics management for an Asian customer service

Pao Yue-kong Library Electronic Theses Database

A evaluation of logistics management for an Asian customer service


Author: Chan, Wai-chung
Title: A evaluation of logistics management for an Asian customer service
Degree: M.Sc.
Year: 2005
Subject: Hong Kong Polytechnic University -- Dissertations
Business logistics -- Asia -- Management
Customer services -- Asia -- Management
Department: Dept. of Industrial and Systems Engineering
Pages: vi, 80, [20] leaves : ill. ; 30 cm
Language: English
InnoPac Record: http://library.polyu.edu.hk/record=b1813842
URI: http://theses.lib.polyu.edu.hk/handle/200/3679
Abstract: Customers demand fast customer service response for their analytical equipment. Replacement of parts, assemblies and modules is an effective way to minimize repair time, and also minimize the Engineers on-site time making him more available for other customer problems. However, parts shipping time is also a bottleneck that affects service efficiency. This is true in a global market, but this project will analyze only the business in Asia countries. A new virtual warehouse model concept can minimize delivery time and provide a system to manage inventories. Hong Kong is the best location for the virtual warehouse because of its central location in Asia. Federal Express (FedEx) is able to provide a cost effective logistics management system to enhance customer service in Asia by delivering parts to the customers in a shorter time.

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