Personal knowledge management of knowledge workers : an analysis on healthcare professionals

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Personal knowledge management of knowledge workers : an analysis on healthcare professionals


Author: Lee, Wai-kee
Title: Personal knowledge management of knowledge workers : an analysis on healthcare professionals
Degree: M.Sc.
Year: 2010
Subject: Hong Kong Polytechnic University -- Dissertations
Medical personnel
Knowledge management
Department: Dept. of Industrial and Systems Engineering
Pages: 198 leaves : ill. (some col.) ; 30 cm.
InnoPac Record:
Abstract: This study examines the personal knowledge skills of healthcare worker. Dorsey's (2000) PKM model and Davenport's (2005) categories of works are adopted as the framework of this study. The personal knowledge model highlights the skills including retrieving information skill, evaluating information skill, organizing information skill, collaborating information skill, analyzing information skill, securing information skill, and presenting information skill. This research explores how healthcare worker adopts these skills in the clinical environment. Through analyzing the categories of work of healthcare worker, this research explores the relationship between the personal knowledge management skills and the categories of work. An in-depth qualitative interview was conducted to explore how these skills are applied to support the clinical work. A total of six healthcare workers were participated in the interview. Questions were asked from several domain areas including issues on professional competencies, organization, team collaboration, evidence-based decision making, and narrative decision making. Apart from understanding how the knowledge worker applies personal knowledge skills, this research explored the organizational enablers and barriers related to personal knowledge management skills. The results showed eight convergent factors and four conflict factors of the in healthcare organization. A survey was also conducted to measure the adoption of personal knowledge skills between the healthcare worker and the non healthcare worker. A total of 58 knowledge workers were participated in the survey. The top three skills in health careworkers included analyzing information skill, sense-making skill, and collaborating information skill. Similarly, the top three skills in non-health care workers were analyzing information skill, retrieving information skill, and sense-making skill. With these skills, knowledge worker improves the working performance.

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