| Author: | Cheung, Fat Kwong Lawrence |
| Title: | When nurses' moods affect their voice behavior toward management |
| Degree: | D.B.A. |
| Year: | 2019 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Organizational behavior Psychology, Industrial Emotions Nurses -- China -- Hong Kong |
| Department: | Faculty of Business |
| Pages: | iv, 117 pages : color illustrations |
| Language: | English |
| Abstract: | Most organizations welcome advice and suggestions from their frontline staff, who usually have grounded and innovative thoughts, but the staff do not always feel comfortable expressing their 'voice' (Dutton et al., 1997; Milliken et al., 2003). In this research, I attempt to remind nurses to clearly realise that several psychological and behavioural factors can expedite or hinder the staff from providing their promotive and prohibitive voices. I propose that nurses' moods (positive and negative) may influence their promotive and prohibitive voices, which are contingent upon emotional intelligence and the perceived openness of management to the staff's suggestions. A two-wave panel study with a sample of registered nurses in Hong Kong was used to conduct a robust investigation of my proposed framework. I found that neither positive nor negative moods had any significant association with voice behaviour. Emotional intelligence also had no moderating effect on the link between nurses' moods and voice behaviour. However, significant moderating effects of top management openness were observed for the relationship between nurses' positive mood and two types of voices (promotive and prohibitive). These findings echo one of my key assumption regarding the full maximisation of promotive voice so that top management can influence staff; that is, such influence is contingent upon the management showing an openness to the staff's suggestions and giving suitable mechanisms for voice behaviour, especially for nurses in a positive mood. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 991022289505903411.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.06 MB | Adobe PDF | View/Open |
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