| Author: | 方向红 Fang, Xianghong |
| Title: | 基于高星级酒店95后员工职业发展需求的培训模式研究——入职两年内员工及实习生 |
| Other Title: | Research on the training model based on the career development needs of high-star hotel employees of post-1995 generation -- employees and interns within two years of entry |
| Advisors: | 李咪咪 (SHTM) |
| Degree: | DHTM |
| Year: | 2020 |
| Subject: | Hotels -- Employees -- Training of -- China Hong Kong Polytechnic University -- Dissertations |
| Department: | School of Hotel and Tourism Management |
| Pages: | x, 116 pages : color illustrations |
| Language: | Chinese |
| Abstract: | 酒店业对旅游行业的快速发展起到强大的支撑作用。由于中国酒店行业的迅猛发展，酒店员工严重紧缺，员工队伍不稳定因素制约了酒店业的发展。95 后员工已成为我国酒店业员工队伍的主力，是支撑企业发展的动力因素。因此，酒店要创造出新的培训模式以适应 95 后员工的职业发展需求。本文从教育和培训的理论视角出发，探讨了 95 后员工的个性特质、职业发展需求与培训模式之间的关系。95 后关注自我，注重个人成长，因此非常重视学习和发展的机会。酒店要充分了解员工的职业发展需求，将教育培训贯穿于新员工的整个职业生涯，使 95 后员工与酒店形成长期合作的伙伴关系，最大限度地实现其个人价值和对企业的贡献率，达到员工个人和企业发展的共赢。笔者运用半结构访谈法访谈了 10 位在酒店工作两年左右的 95 后员工、10 位在酒店工作多年的高层管理者、8 位在酒店实习的学生组成的焦点小组，围绕其工作岗位、个性特质、岗位变换、职业发展需求、培训模式等方面内容进行了讨论研究；并跟踪实习生实习期间每个月的工作报告，进一步探讨了 95 后员工的职业发展及其偏好的培训模式。酒店要构建 95 后员工职业发展需求的培训模式，首先要了解员工的个性特征，根据其个性特征提供合适的工作岗位，不断跟进员工的发展方向。其次要根据互联网时代的发展和 95 后员工不同的特质，及时更新培训模式， 将传统学习方式的优势和网络化学习的优势结合起来，形成资源共享、自我发展的新型培训模式。 |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 5404.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 2.2 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/10939