Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | School of Hotel and Tourism Management | en_US |
| dc.contributor.advisor | Chan, Eric (SHTM) | en_US |
| dc.creator | Lau, Kwok Hung John | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/10981 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | en_US |
| dc.rights | All rights reserved | en_US |
| dc.title | What influence housekeeping supervisors’ intention to stay: the role of occupational identity, perceived occupational status, general self-efficacy and occupational commitment | en_US |
| dcterms.abstract | The reason people stay in their professions, particularly in their chosen ones, has been a major concern in the areas of human resource management. The hotel industry traditionally suffered a high turnover rate which resulted in low employee morale and a negative industry image. This study aimed to investigate the mediating role of occupational commitment (OcC) in linking occupational identity (OI), perceived occupational status (POS), and general self-efficacy (GSE) with intention to stay (ITS) among 302 hotel housekeeping supervisors in Hong Kong. Self-administered research questionnaire was used to collect data from hotel housekeeping supervisors. Samples were determined through nonprobability quota sampling method. Over 30 hotels in Hong Kong, including high-tariff A, high-tariff B, and medium-tariff hotels, participated in generating the research samples. Descriptive statistical analysis described the demographic variables of the respondents. Pearson's product-moment correlation was employed to identify the relationships among the studied variables, and structural equation modeling using AMOS version 25.0 was utilized to test the model and verify the presence of mediation effects. Mediation hypothesis testing was performed, for which the Baron and Kenny method was adopted to ascertain whether OcC has the effects of OI, POS, and GSE on the ITS. OI, POS, and GSE were positively related to OcC and OcC directly affected ITS. Moreover, OcC partially and fully mediated the relationship among OI, POS, GSE, and ITS. Theoretical and practical implications of the findings were discussed. | en_US |
| dcterms.extent | xix, 213 pages : color illustrations | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 2020 | en_US |
| dcterms.educationalLevel | DHTM | en_US |
| dcterms.educationalLevel | All Doctorate | en_US |
| dcterms.LCSH | Hotelkeepers -- China -- Hong Kong | en_US |
| dcterms.LCSH | Hospitality industry -- Personnel management | en_US |
| dcterms.LCSH | Hotels -- Employees -- Attitudes | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 5439.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 2.43 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/10981