Author: Hu, Xiaofei
Title: Too futile to speak up? How voice implementation can increase employee perceived efficacy of voice
Advisors: Liu, Wu (MM)
Lin, Katrina (MM)
Degree: M.Phil.
Year: 2021
Subject: Leadership
Employees -- Attitudes
Communication in personnel management
Hong Kong Polytechnic University -- Dissertations
Department: Department of Management and Marketing
Pages: 64 pages
Language: English
Abstract: Although efficacy judgment has been recognized as one key factor leading to employees' voice behavior, little is known about how to help enhance employee perceived efficacy of voice. This dissertation aims to give insights to the above questions and explore how leaders can improve employee perceived efficacy of voice. Based on social cognitive theory, I argue that voice implementation resulted in previous voice episodes plays an important role in shaping employees' consequent perceived efficacy of voice and thus affect their further engagement in voice behavior. I also theorize the moderating role of perceived implementation rule clarity (i.e., whether voicers perceive that leaders' implementation decision rules are clear and explicit) in the path of past voice implementation—efficacy—further voice. In a survey study, I collected data from 32 health care teams in a hospital in China, by tracking nurses' voice proposed in monthly team meetings and their efficacy perception and further voice behavior following leaders' voice implementation. The result indicated that not all voice implementation produced efficacy benefits for the focal nurses. Voicers experienced efficacy increase and conducted more voice behavior only when they perceived leader's implementation rule as explicit and clear.
Rights: All rights reserved
Access: open access

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