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dc.contributorDepartment of Englishen_US
dc.contributor.advisorWatson, Bernadette (ENGL)en_US
dc.creatorLi, Biyun-
dc.identifier.urihttps://theses.lib.polyu.edu.hk/handle/200/11237-
dc.languageEnglishen_US
dc.publisherHong Kong Polytechnic Universityen_US
dc.rightsAll rights reserveden_US
dc.titlePatients’ perceptions about online medical consultations (OMCs)en_US
dcterms.abstractPatients' perceptions of health communication are important to patients' satisfaction and outcomes. Online medical consultation (OMC) is an emerging and innovative complementary expansion of the traditional face-to-face medical consultation in China. Compared to the literature concerning face-to-face medical consultations, there are fewer literature reviews on OMC. In the present study, the author investigated the patients' perceptions of OMC. A mixed-method design consisting of both quantitative and qualitative analysis was applied in this study. The quantitative data shows that: 1) participants had a high level of health willingness to communicate; 2) most participants preferred to use "text" modality; 3) participants perceived that OMC is acceptable as a complementary expansion of the traditional face-to-face medical consultation; 4) in this current study, participants' health willingness to communicate does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool except treatment adherence; 5) in this study health locus of control does not have an effect on in this study health locus of control does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool, or treatment adherence; 6) in this study, familiarity with the doctor have no effect on in this study health locus of control does not have an effect on consultation and relational empathy, patient perceptions of participation in the health consultation, communication assessment tool, or treatment adherence. The qualitative data reveal that participants preferred to use OMC when they want to save time, cost, unnecessary hospital visits, and keep safety and privacy. Most participants said they were satisfied with the conveniences of OMC, and they also had some worries about it. It is significant to understand how patients perceive OMCs, so this study may better inform health professionals about what patients want and cast light on the efforts of building more patient-centered online medical consultation platforms.en_US
dcterms.extentv, 43, [9] pagesen_US
dcterms.isPartOfPolyU Electronic Thesesen_US
dcterms.issued2021en_US
dcterms.educationalLevelM.A.en_US
dcterms.educationalLevelAll Masteren_US
dcterms.LCSHMedical consultationen_US
dcterms.LCSHOnline information services -- Chinaen_US
dcterms.LCSHCommunication in medicine -- Chinaen_US
dcterms.LCSHPhysician and patient -- Chinaen_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.accessRightsrestricted accessen_US

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Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/11237