Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Management | en_US |
| dc.creator | Cheng, Kam-hung Eddie | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/1130 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | Total quality management (TQM) : a study of TQM implementation framework to Hasbro Bradley Far East Ltd | en_US |
| dcterms.abstract | Hasbro Bradley is the world's largest toys manufacturer. Its Asian regional head office, Hasbro Bradley Far East Ltd. (HBFE), is located in Hong Kong which operates OEM business with over two hundreds vendors in HK, China, Macau, Taiwan, Thailand and Japan. Recently, some defective products were shipped to the company warehouse located in US. These issues highlight the need of quality improvement and a Total Quality Management (TQM) program is recommended to HBFE. In this paper, TQM literature is visited and successful TQM cases are studied. In order to understand the overall situations of HBFE, a critical analysis is carried out. Based on the studies in these areas, a TQM implementation framework for HBFE is suggested. The implementation is in four stages: - Identification and Preparation - Management Understanding and Commitment - Scheme for Improvement - New Initiative, New Target and Critical Examination | en_US |
| dcterms.extent | vi, 113, [22] leaves : ill. ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 1995 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.B.A. | en_US |
| dcterms.LCSH | Hasbro Bradley Inc | en_US |
| dcterms.LCSH | Total quality management -- China -- Hong Kong | en_US |
| dcterms.LCSH | Toy industry -- China -- Hong Kong -- Quality control | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b15554478.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.87 MB | Adobe PDF | View/Open |
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