|An evaluation of implementation strategies for end-user computing in an academic support environment
Hong Kong Polytechnic -- Dissertations
|Department of Computing
|viii, 123 leaves ; 30 cm
|Today, in an academic support environment such as Hong Kong Polytechnic, there is a large number of personal computers installed. However, there is limited use of personal computers and non-integrated end-user system development within the campus. Consequently, there is an ineffective use of personal computers in that environment. To improve the usage rate of personal computers and develop an integrated end-user system in an academic support environment, this study explore the current type of end-user system implemented in an academic support environment; and also evaluates the most appropriate implementation strategies for end-user computing fitting into that environment. This information will be of help to the management of an academic institution to establish a productive end-user computing environment. A survey-based field study is adopted for our evaluation of the current type of end-user systems implemented in an academic support environment. The survey primarily relies on mail questionnaire. The Administrative Assistant of each department in Hong Kong Polytechnic were selected as the target end-user of this study. At the same time, a size of 10 Administrative Assistants was randomly selected for interview-based survey. The major elements of this survey to be studied are concerns of top management, software for end users, education of end users, training, help channels, importance of local freedom in processing, rapid access to corporate data, and future plans for end-user computing, which are based on the end-user's perspectives. All data after compilation was analyzed by SPSS/PC statistical software package. Mean and Variance Analysis was presented. From these findings incorporated with the results of open-ended questions discussions, the most appropriate implementation strategies or profile for End-User Computing was evaluated to fit into an academic support environment.
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