Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | School of Hotel and Tourism Management | en_US |
| dc.contributor.advisor | Shi, Crystal (SHTM) | en_US |
| dc.creator | Shi, Hao | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/13465 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | en_US |
| dc.rights | All rights reserved | en_US |
| dc.title | Crossing the borders : exploring the influences of daily work-to-personal conflict on hospitality Gen Z employees’ daily lives | en_US |
| dcterms.abstract | This daily diary study offers a comprehensive insight into the daily fluctuations of work-to-personal conflict (WPC) and its implications for Gen Z hospitality employees in both work and personal domains. Rooted in the Conservation of Resources Theory (COR) (Hobfoll, 1989) and the Job Demands-Resources (JD-R) Model (Demerouti et al., 2001), this study investigates how daily perceived WPC impacts Gen Z hospitality employees’ outcomes in their work and personal domains, with a particular focus on the mediating role of emotional exhaustion. Additionally, daily experienced workplace fun is explored as a within-person level moderator influencing the relationship between WPC and emotional exhaustion. Furthermore, the cross-level moderating effects of person-job fit and individualism are examined as two between-person level moderators that may influence daily emotional exhaustion in response to WPC. | en_US |
| dcterms.abstract | To address the research questions, this study utilized the experience sampling method (ESM) with a daily diary study design, comprising a one-time baseline survey and four ten-consecutive-workday daily surveys. The study involved 91 full-time Gen Z employees working in full-service upscale hotels in a city in the eastern China, resulting in a sample size of 910 at the within-person level. The data was analyzed using multilevel modeling. The results revealed that daily perceived WPC positively impacts Gen Z employees’ daily work engagement, turnover intention, and work enjoyment within their work domain, primarily through the mediating effect of daily emotional exhaustion. In the personal domain, this relationship was evident only with respect to daily WPC and nostalgia. Moreover, both daily experienced workplace fun and the cross-level person-job fit moderated the positive relationship between WPC and emotional exhaustion. However, the cross-level moderating role of individualism in the above relationship was not supported. | en_US |
| dcterms.abstract | This study contributes to the existing literature on interrole conflict within the hospitality industry by investigating the dynamic relationships among daily perceived work-to-personal conflict (WPC), emotional exhaustion, and outcomes experienced by Gen Z hospitality employees. By utilizing a multilevel approach, this study enhances our understanding of interrole conflict under the framework of the COR theory and JD-R model. Also, this research focuses on the impact of perceived workplace fun at the individual level and individual differences among Gen Z employees at the group level on their daily responses to perceived WPC. This emphasis on both within-person and between-person factors provides a more comprehensive understanding of how Gen Z employees experience and navigate interrole conflict. From a practical standpoint, the findings of this study can be leveraged by hotel management teams to develop strategies that effectively help Gen Z employees manage the daily conflict between work and personal life. This, in turn, can enhance work engagement and reduce turnover intention among this cohort. | en_US |
| dcterms.extent | ix, 124 pages : illustrations | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 2024 | en_US |
| dcterms.educationalLevel | DHTM | en_US |
| dcterms.educationalLevel | All Doctorate | en_US |
| dcterms.LCSH | Hotels -- Employees -- China | en_US |
| dcterms.LCSH | Generation Z -- Employment | en_US |
| dcterms.LCSH | Conflict management | en_US |
| dcterms.LCSH | Hospitality industry -- Personnel management | en_US |
| dcterms.LCSH | Generation Z -- Attitudes | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 7873.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 1.37 MB | Adobe PDF | View/Open |
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