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DC FieldValueLanguage
dc.contributorGraduate School of Businessen_US
dc.creatorLee, Chun-ying Andrew-
dc.publisherHong Kong Polytechnic University-
dc.rightsAll rights reserveden_US
dc.titleAn exploration of trust and buyer-seller relationship quality in the Hong Kong toy industryen_US
dcterms.abstractThe board objective of this exploratory research is to seek to better understand the impact of trust on buyer-seller relationships and hence its impact on business performance. The research focused on how trust impacts on relationship quality in the context of both up-stream and down-stream relationships with particular attention being paid to the direction of the relationship and the ethnicity of the business partner on trust's role as a driver of relationship quality. Trust is central to relationship marketing in research, but there is a lack of research on trust in non-Western setting and from the buyer's perspective. Five propositions are developed and tested with three Chinese Hong Kong Original Equipment Manufacturing (OEM) toy manufacturers, who have relationships with a variety of suppliers and customers, selected for case study. The OEM toy industry is chosen for this study because the toy industry is well established with strong export record and OEM is the most usual forms of set up in Hong Kong industry. The manufacturers were asked to describe business-to-business relationships, two for suppliers and two for customers, where one is with Chinese and the other with Westerner. Data collected from on-site interviews were transcribed, coded and categorized using NVivo. There is a significant degree of uniformity in the pattern of results obtained from analyzing the three selected cases with the preliminary propositions. Trust is found to be very important in developing business relationships and helps to drive relationship quality and improves business performance. Other important drivers for relationship quality and trust are identified in the study. A model is then suggested to summarize the implications for further investigation.en_US
dcterms.extentv, 204 leaves : ill. ; 30 cmen_US
dcterms.isPartOfPolyU Electronic Thesesen_US
dcterms.educationalLevelAll Doctorateen_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.LCSHToy industry -- China -- Hong Kongen_US
dcterms.LCSHSales, Conditional -- China -- Hong Kongen_US
dcterms.LCSHRelationship marketing -- China -- Hong Kongen_US
dcterms.accessRightsrestricted accessen_US

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