| Author: | Lam, Wai-man Patrick |
| Title: | Roles and contributions of human resource management in quality program : experience from ISO 9000 certified companies in Hong Kong |
| Degree: | M.Sc. |
| Year: | 1999 |
| Subject: | Business enterprises -- China -- Hong Kong -- Personnel management Quality assurance -- China -- Hong Kong ISO 9000 Series Standards Hong Kong Polytechnic University -- Dissertations |
| Department: | Multi-disciplinary Studies Department of Management |
| Pages: | vi, 104 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | This thesis concerns about the roles and functions played in Human Resource Management in ISO 9000 certified organizations in Hong Kong. The study was conducted in April 1999 through mailing questionnaire to those manager responsible for ISO 9000 or quality programme coordinator of the ISO 9000 certified organisations in Hong Kong. 362 out of 1085 (i.e. one third of the certified organizations) were randomly selected for study. 94 questionnaires were collected out of which 88 questionnaires were selected for further analysis after the data validation. The results show that Human Resource/ Personnel department has role to contribute in the quality journey of the certified organisations. In brief, Human Resource/ Personnel department performs supporting role and contributes on operational level, but it has potential to participate in more significant role such as guiding and coaching roles and on strategic level. The results also examine how the size of companies, TQM plan, nature of business and ownership of companies affect the roles and level of contributions performed by Human Resource/ Personnel department. The results substantiate the size of companies and TQM-oriented companies; but not the nature of business and ownership of companies, might impact on the roles performed by Human Resource/ Personnel department. Human Resource/ Personnel department also helps the implementation of ISO 9000 quality system, especially participating in the formulation of relevant recruiting and training systems. Some human resource activities are also identified as common practices for implementing ISO 9000 system. These activities include recruiting and selecting quality-conscious employees, designing and running induction courses which emphasize quality, and designing appraisals systems which reward quality work. In addition to these pro-quality HR activities, Human Resource/ Personnel department also helps solve some quality problems faced by those certified companies. Among the quality problems, the results show that the problems of lack of training/ education and resistance to change from organisational culture, middle management and staff can be tapped on the inputs from Human Resource/ Personnel department. To help companies in the journey to quality, Human Resource/ Personnel department should possess transformational skills to equip employees with necessary skills in implementing quality program as well as to build up quality awareness throughout the organisation. Human Resource Management involves the process of selecting, recruiting, training and rewarding individuals in the accomplishment of organisational goals through developing competent and committed workforce. Its participation in quality programs ranging from quality initiatives, ISO 9000 quality system to TQM system will facilitate good match between the system and people. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b14843389.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.51 MB | Adobe PDF | View/Open |
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