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Department:Department of Managementen_US
Author:Ho, Lai-hong Richarden_US
URI:https://theses.lib.polyu.edu.hk/handle/200/1516-
Language:Englishen_US
Title:Conflict management styles of Japanese and Chinese bank managers in Hong Kong : a cross-cultural comparative studyen_US
Abstract:This paper reports the results of an empirical study into the conflict handling behaviour of Hong Kong Chinese and Japanese managers. It was found that the preferred conflict handling styles of the two cultures match fairly well with each other with minor differences in certain areas. The similarities and differences in styles are then related back to certain pertinent aspects of Chinese and Japanese cultural values, and the effects of each of the cultural values on the respective conflict handling orientations are discussed. The drawbacks of the inclination of Chinese and Japanese towards compromising and obliging styles in handling interpersonal conflicts are noted, and future training and development needs to raise the awareness of managers from different ethnic cultures concerning their own conflict orientations and to increase their skills in adopting the appropriate conflict styles in different situations are stressed. Finally two contemporary approaches to facilitate the successful acquisition and transfer of conflict handling and negotiation behaviours are recommended.en_US
Pages:vi, 88 leaves : ill. ; 30 cmen_US
Year:1993-
Degree:All Masteren_US
Degree:M.B.A.en_US
Subject:Bank management -- China -- Hong Kongen_US
Subject:Bank management -- Cross-cultural studiesen_US
Subject:Hong Kong Polytechnic -- Dissertationsen_US
Access:restricted access-

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