Full metadata record
DC FieldValueLanguage
dc.contributorDepartment of Business Studiesen_US
dc.creatorWeerakoon, Mekala Kumari-
dc.identifier.urihttps://theses.lib.polyu.edu.hk/handle/200/2058-
dc.languageEnglishen_US
dc.publisherHong Kong Polytechnic University-
dc.rightsAll rights reserveden_US
dc.titleService quality in retail banking : a comparative studyen_US
dcterms.abstractNilen_US
dcterms.extent276 leaves : ill. ; 30 cmen_US
dcterms.issued1999en_US
dcterms.educationalLevelAll Masteren_US
dcterms.educationalLevelM.Phil.en_US
dcterms.LCSHBanks and banking -- China -- Hong Kong -- Quality controlen_US
dcterms.LCSHBanks and banking -- Customer services -- China -- Hong Kongen_US
dcterms.LCSHConsumer satisfaction -- China -- Hong Kongen_US
dcterms.LCSHConsumer behavior -- China -- Hong Kongen_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.accessRightsopen accessen_US

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