Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Business Studies | en_US |
| dc.creator | Weerakoon, Mekala Kumari | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/2058 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | Service quality in retail banking : a comparative study | en_US |
| dcterms.abstract | Nil | en_US |
| dcterms.extent | 276 leaves : ill. ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 1999 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.Phil. | en_US |
| dcterms.LCSH | Banks and banking -- China -- Hong Kong -- Quality control | en_US |
| dcterms.LCSH | Banks and banking -- Customer services -- China -- Hong Kong | en_US |
| dcterms.LCSH | Consumer satisfaction -- China -- Hong Kong | en_US |
| dcterms.LCSH | Consumer behavior -- China -- Hong Kong | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | open access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b14898603.pdf | For All Users | 8.73 MB | Adobe PDF | View/Open |
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