Full metadata record
DC FieldValueLanguage
dc.contributorMulti-disciplinary Studiesen_US
dc.contributorDepartment of Nursing and Health Sciencesen_US
dc.creatorChan, M. Y. Linda-
dc.publisherHong Kong Polytechnic University-
dc.rightsAll rights reserveden_US
dc.titleA pilot study on the job satisfaction of healthcare assistants and their performance in Shatin Hospital and Kowloon Hospitalen_US
dcterms.abstractThe purpose of this study is to evaluate the job satisfaction of healthcare assistants and to explore ways to improve their performance and the collaborative relationship with nurses. The framework of the Job Satisfaction Scale is modified from a job feeling exercise which is based on Hackman and Oldham's Job Characteristics Model. Five core job dimensions identified as skill variety, task significance, autonomy and feedback were assessed. The Job Satisfaction Scale was validated and used to measure the job satisfaction of healthcare assistants in Shatin Hospital and Kowloon Hospital. The validated 22-items of the Job Satisfaction Scale was found to have good content validity (CVI=0.81) and reliability (ICC ranged from 0.51 to 0.76, N=19). The translated Chinese version was found to have good internal consistency (alpha=0.67 to 0.91, N=19). The Task Performance Checklist was used to evaluate the satisfaction of healthcare assistants and nurses on the performance of healthcare assistants. The 20-items of the Task Performance Checklist was found to have good reliability (ICC=0.75, N=19 for healthcare assistants; ICC=0.83, N=14 for nurses) and good internal consistency (alpha=0.88, N=19 for healthcare assistants; alpha=0.87, N=14 for nurses). A convenience sampling of 67 healthcare assistants and 105 staff nurses were invited to participate and return the questionnaires after completion in Shatin Hospital and Kowloon Hospital. The results showed that the healthcare assistants had good job satisfaction in both hospitals. Healthcare assistants in Shatin Hospital had higher satisfaction level on their performance than those in Kowloon Hospital. However, nurses had lower satisfaction level on healthcare assistants' performance especially those tasks required special skills such as taking blood pressure, and recording patient's intake and output. It is interesting to find out that those nurses had difficulty to work with healthcare assistants were not satisfied with their performance. Moreover, enrolled nurses had lower satisfaction level when compared with other ranks. The discrepancy of satisfaction between healthcare assistants and nurses revealed that they had different expectations and constraints. Suggestions were given to enhance job satisfaction of healthcare assistants and promote the collaborative relationship between them.en_US
dcterms.extentvii, 72 leaves ; 30 cmen_US
dcterms.isPartOfPolyU Electronic Thesesen_US
dcterms.educationalLevelAll Masteren_US
dcterms.LCSHMedical personnel -- Job satisfaction -- China -- Hong Kongen_US
dcterms.LCSHNurses -- Job satisfaction -- China -- Hong Kongen_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.accessRightsrestricted accessen_US

Files in This Item:
File Description SizeFormat 
b15276788.pdfFor All Users (off-campus access for PolyU Staff & Students only)2.31 MBAdobe PDFView/Open

Copyright Undertaking

As a bona fide Library user, I declare that:

  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.

By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

Show simple item record

Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/2074