| Author: | Chiu, Yu-yan |
| Title: | Implementing total quality management in the works group of the Hong Kong Housing Department |
| Degree: | M.B.A. |
| Year: | 1997 |
| Subject: | Hong Kong. Housing Dept. -- Management Teams in the workplace Total quality management Hong Kong Polytechnic University -- Dissertations |
| Department: | Department of Management |
| Pages: | ix, 126, [29] leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | The Works Group of the Hong Kong Housing Department has been implementing the ISO 9001 quality assurance system since 1993 with a view to improve the quality of its professional services to the public. In order to further the quality drive, total quality management (TQM) is one of the tools being considered. Scholars in the management field identified several essential core elements necessary for the implementation of TQM including continuous improvement, training, good coordinated team work ... etc. At the moment it is considered that the Works Group is not ready for implementing TQM because it is currently relatively weak in fulfilling the requirements of the mentioned core elements. Firstly the management has not been prepared to support TQM and has not given the full support to staff in order that TQM can be developed effectively. Secondly, past training provided to staff to satisfy the current quality assurance system is found to be not enough which in turn implies that training to meet higher level quality systems needs as TQM is even more inadequate. Inadequate resource allocation is another weakness the Works Group has which does not support TQM development. Lastily but the most important one is that the Works Group lacks the initiative for continuous improvement. The general backgrounds of the staff in the Works Group including the general education background, the cultural characteristics and personal attitude toward quality is at present not yet ready to cope with the needs for TQM implementation. As for the current quality system being used, it was found that there are still a number of areas to be improved including better allocation of resource, improvement of quality manuals, increase staff commitment and involvement ... etc. Quality on paper does not by itself ensure better quality in the production. Where the Works Group is able to improve the current quality system, it can serve as a concrete base for development of TQM in the future. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b12570102.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.53 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/2186