Author: Yu, Mingxi
Title: The role of multinational hotel enterprises in technology transfer to hotels in China
Degree: M.Phil.
Year: 1998
Subject: Hotels -- China
International business enterprises -- China
Technology transfer -- China
Hotels -- Employees -- Training of -- China
Cross-cultural orientation -- China
Occupational training -- Cross-cultural studies
Hong Kong Polytechnic University -- Dissertations
Department: Department of Hotel and Tourism Management
Pages: xiii, 237, [2] : ill. ; 30 cm
Language: English
Abstract: The primary objective of this study was to identify the role of Multinational Hotel Enterprises (MNHEs) in technology transfer to hotels in China and to make recommendations aimed at creating an optimum situation for such transfer. The initial literature search revealed that local people played an important role in this transfer process, and proper education and training were necessary in order to prepare them for this role. In terms of technology transfer by MNHEs in China's hotel industry, overseas cross-training deserved further investigation because it was one of the main channels for MNHEs to transfer the western management technology from overseas to MNHE hotels in China. This study is one of the first empirical investigations on cross-training as a transfer mechanism for western management technology. The methodology was based on an extensive review of literature and results from a preliminary investigation. Thirty-nine MNHE hotels in China were selected by convenience and simple random sampling. Thirty-nine training managers from these hotels and 134 trainees chosen by the training managers participated in the empirical survey, which was supplemented by personal interviews when possible. The findings from the empirical survey suggested that; 1. the extent of cross-training provided by MNHE hotels in China was mainly job/department-specific, with particular emphasis on the technology which would be employed by the front-line departments, 2. training managers held high expectations for trainees to participate in cross-training and were generally satisfied with the outcomes. They were also aware of the fact that internal and external barriers existed during cross-training, 3. trainees had higher expectations than their perceptions for cross-training, and their lower perceptions were associated with the barriers contributing to the failure of cross-training both at home and abroad, 4. there were major differences between the expectations and perceptions of cross-training held by trainees, and such differences called for proper measures from MNHE hotels in China to improve the arrangements of cross-training so that a better result can be obtained by trainees, 5. training managers and trainees generally held similar expectations for cross-training, but there were some minor differences existing between these two groups, 6. more differences existed between training managers and trainees in respect to the perceptions of barriers as contributing to the failure of cross-training in overseas hotels than the perceptions of barriers as contributing to the failure of cross-training at home hotels in China, 7. training managers and trainees generally held similar perceptions to the outcomes of cross-training, and only some minor differences existed between these two groups.
Rights: All rights reserved
Access: open access

Files in This Item:
File Description SizeFormat 
b14465632.pdfFor All Users6.28 MBAdobe PDFView/Open

Copyright Undertaking

As a bona fide Library user, I declare that:

  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.

By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

Show full item record

Please use this identifier to cite or link to this item: