| Author: | Lam, Lai Na Lina |
| Title: | The implementation of quality assurance system in the Hong Kong tourism industry |
| Degree: | M.Sc. |
| Year: | 2007 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Tourism -- China -- Hong Kong -- Quality control Quality assurance -- China -- Hong Kong |
| Department: | Graduate School of Business |
| Pages: | vii, 67, 2 leaves; 30 cm |
| Language: | English |
| Abstract: | The development of tourism in the world will not only bring long-term social and economic benefits, but also generate impacts. The purpose of this study is to investigate the quality assurance practices of operators involved in the Hong Kong tourism industry, especially to evaluate the attitude of operators on 'service quality control' issues. This study mainly focuses on quality assurance practices in the convention industry, and also on identifying and analyzing the potential environmental impacts created by the development of convention tourism. This study combined a qualitative and exploratory research using data obtained through face-to-face in-depth interviews with the key members of the community, who are concerned with the quality assurance issues and have taken some initiatives to reduce the negative impacts of their operations. The study sought to find out what have been the perceived incentives for that tourism operator that have taken action. Diverse opinions were gathered to provide a more complete picture and find out why certain quality control initiatives have not been taken by operators. The scope of this study was local. According to the research findings, most of the opinions with regard to quality assurance issues of their service delivery are positive. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b20693928.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 6.85 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/2364