|Tang, Ping-wah Samuel
|An analysis of the quality factors & benefits in the local shipping companies
|Shipping -- China -- Hong Kong -- Management
Hong Kong Polytechnic University -- Dissertations
|Department of Management
|vii, 79 leaves ; 30 cm
|Shipping companies in 1st July 1998 are required to have implemented the International Management Code for the Safe Operation of Ships and for Pollution Prevention (ISM Code). This is a mandatory quality assurance standard which passed by the International Maritime Organizations and will be enforced by the Flag State countries. In view of these compulsory requirements, all the shipping companies since the past few years are either implemented or will implement the ISM Code. Further because of the similarities of the ISM Code and the ISO 9002, many companies are pursuing dual certification. Despite quality assurance has been implemented in many other sectors and prove its effectiveness, quality assurance is new to shipping. There is an urgent need to find out what are the critical success factors in the implementation. In this analysis, only two of the critical factors namely role of top management and employee related activities are found to have a positive relationship with the quality benefits. Whilst other factors namely the quality department, quality data, service design, process management, training and supplier quality which said to be important in other empirical studies do not prove to have a positive relationship with the benefits. By knowing the above result, it may be too premature to jump to the conclusion that shipping companies should just concentrate on the top management and employee related activities whilst to ignore the rest of the quality management practice. As quality assurance is still new to shipping and further more than half of the respondents are still in the process of acquiring a quality assurance standard, it is logical that the relationship between quality management practice and the resultant benefits is relatively weak as compare to other industries. After July 1998, when all shipping companies have fully implemented the ISM Code, a further survey should be carried out to compare the results in particular the strength of the resultant benefits.
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