Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Multi-disciplinary Studies | en_US |
| dc.contributor | Department of Building and Real Estate | en_US |
| dc.creator | Chan, Woon-man | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/263 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | Self-assessment model for small contractors | en_US |
| dcterms.abstract | During this decade, many small contractors have successfully established their ISO 9000 quality assurance systems. However, customers are more demanding, more knowledgeable and more sophisticated nowadays. In order to survive, the contractors have to perform even better in future. This project aims to design a self-assessment model for these small contractors. It is considered to be a systematic process for continuous improvement and it is also a method of driving towards business excellence. Five world-class assessment models are reviewed in this research. These models consist of some common elements including leadership, strategy and planning, information and analysis, human resources management, customer management and satisfaction, process management, organizational result, supplier/partner management and impact on society. The findings of the pilot test show that the world-class assessment model is not applicable to small contractors. As a result, a self-assessment model is developed for small contractors. This model is based on the world-class models, the pilot test, two case studies in Hong Kong and three detailed interviews. The model is validated by trial run in a small firm and the findings are compared with those from the nonconformity analysis of ISO 9000 audits performed by HKQAA. | en_US |
| dcterms.extent | vii, 195 leaves : ill. ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 1999 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.Sc. | en_US |
| dcterms.LCSH | Construction industry -- Management -- Evaluation | en_US |
| dcterms.LCSH | Contractors' operations -- Management -- Evaluation | en_US |
| dcterms.LCSH | Contractors | en_US |
| dcterms.LCSH | Small business -- Management | en_US |
| dcterms.LCSH | Total quality management | en_US |
| dcterms.LCSH | ISO 9000 Series Standards | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b14800548.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 4.07 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/263