Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Multi-disciplinary Studies | en_US |
| dc.contributor | School of Hotel and Tourism Management | en_US |
| dc.creator | Poon, Yuk-yi Lillian | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/2720 | - |
| dc.language | English | en_US |
| dc.publisher | Hong Kong Polytechnic University | - |
| dc.rights | All rights reserved | en_US |
| dc.title | The relationship between learning organization and problem resolution efficiency of a group of hotels in Asia and Australia | en_US |
| dcterms.abstract | As companies prepare to compete globally, the critical importance of organization learning has never been clearer. In the international market, being able to learn faster than the competitors may be the only sustainable advantage. This paper strives to measure the relationship between the adoption of a learning organization strategy and the effect on the problem resolution efficiency of a group of hotels in Asia and Australia. The Change Assessment Orientation Survey (CH.A.O.S.) was used to measure the degree of adoption of a learning organization. To measure competitive advantage of the organization, the speed of guest complaint resolution in each hotel was used to indicate the hotel's competitive advantage through its problem-solving capability. The CH.A.O.S. Questionnaires were distributed to all managers and the problem resolution efficiency questionnaires to general managers of the 35 hotels. Though it did not show a strong relationship between the learning organization and the speed in problem solving, the researcher did find that there are significant differences in scores from the respondents with regard to gender, departments in which the respondent worked as well as among certain hotel brands. The researcher then tried to explain such differences with reference to the shared vision or directions, communication, structures of the hotel as well as its having the right attitude and behavior and the ability to constantly adapt. | en_US |
| dcterms.extent | vi, 73 leaves : ill (some col.) ; 30 cm | en_US |
| dcterms.isPartOf | PolyU Electronic Theses | en_US |
| dcterms.issued | 2002 | en_US |
| dcterms.educationalLevel | All Master | en_US |
| dcterms.educationalLevel | M.Sc. | en_US |
| dcterms.LCSH | Organizational learning | en_US |
| dcterms.LCSH | Problem solving | en_US |
| dcterms.LCSH | Hotel management -- Research -- Asia | en_US |
| dcterms.LCSH | Hotel management -- Research -- Australia | en_US |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | en_US |
| dcterms.accessRights | restricted access | en_US |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b16431595.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 4.21 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/2720