| Author: | Chan, Yin-ping |
| Title: | The application of quality function deployment for improving a distance-learning program for the clothing industry in Hong Kong : a cast study |
| Degree: | M.Sc. |
| Year: | 2001 |
| Subject: | Clothing trade -- China -- Hong Kong -- Case studies Distance education -- China -- Hong Kong -- Quality control -- Case studies Quality function deployment -- China -- Hong Kong -- Case studies Hong Kong Polytechnic University -- Dissertations |
| Department: | Multi-disciplinary Studies Institute of Textiles and Clothing |
| Pages: | x, 150 leaves ; 30 cm |
| Language: | English |
| Abstract: | QFD was the core methodology used for this study. In Chapter 2, literature on total quality management in education, the concept and methodology of QFD as well as its applications were reviewed. Chapter 3 was to collect customer voices from two customer groups, the industry and junior merchandisers, for working out the (WHATs). With the HOWs, that is, possible study modules in fulfilling the WHATs, twelve appropriate study modules were identified by means of working out the inter-relationship on the QFD matrix. Using the same approach, Chapter 4 was to identify the effective kinds of supporting services to be provided by the course. Evaluation with students was made for those existing kinds in Chapter 5 for identifying importance-satisfaction gap. Based on the findings of the three surveys, discussions and some suggestions were made in Chapter 6 for modifying the course content and improving the supporting services. In the final chapter, besides making some comments and addressing some limitations, the author concluded by suggesting and showing her support for further studies. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b15630997.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 4.85 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/2721