Author: Pang, Lai-ngar Hosanna
Title: Quality culture for total quality management : assessment on ABC company
Year: 2004
Subject: Hong Kong Polytechnic University -- Dissertations
Total quality management -- China -- Hong Kong -- Case studies
Department: Graduate School of Business
Pages: 82 leaves : ill. ; 30 cm
Language: English
Abstract: Quality culture has been increasingly concerned on its support to Total Quality Management (TQM) adoption and sustentation. In order to reap the benefit and competitive advantage through TQM implementation, today's organizations should shred the spot light on instituting the right quality culture. This research reviews the key concepts from literature on the required quality culture factors that are essential for successful TQM implementation. An instrument for measuring the presence of quality culture in terms of quality culture concept and behavior was developed. An empirical study using the instrument was conducted to a service company in Hong Kong. How the results help to locate areas for improvement in quality culture is demonstrated. It serves as a useful demonstration for those companies either planning or wanting to sustain the implementation of TQM paradigm by means of culture alignment in their companies

Files in This Item:
File Description SizeFormat 
b17727236.pdfFor PolyU Staff & Students4.03 MBAdobe PDFView/Open


Copyright Undertaking

As a bona fide Library user, I declare that:

  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.

By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

Show full item record

Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/2854