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dc.contributorMulti-disciplinary Studiesen_US
dc.contributorDepartment of Building Services Engineeringen_US
dc.creatorPrice, Michael Roland-
dc.identifier.urihttps://theses.lib.polyu.edu.hk/handle/200/319-
dc.languageEnglishen_US
dc.publisherHong Kong Polytechnic University-
dc.rightsAll rights reserveden_US
dc.titleThe outsourcing of facility management by a financial institution in Hong Kong : a case study from the customer's perspectiveen_US
dcterms.abstractAdopting a case study approach, the dissertation examines the effect of facility outsourcing in a financial institution. Reference is made to research into and the experience of similar exercises abroad and in Hong Kong. The area of transaction cost economics is considered as well as culture, cost savings and other process drivers. Detailed qualitative research has been carried out through interviews and supporting user information. The results and findings point to a need for proper planning, preparation, and provision for change management before any such exercise is implemented. The vital importance of trust, staff relations, and cost savings are emphasised.en_US
dcterms.extent107 leaves : ill. (some col.) ; 30 cmen_US
dcterms.issued2002en_US
dcterms.educationalLevelAll Masteren_US
dcterms.educationalLevelM.Sc.en_US
dcterms.LCSHHong Kong Polytechnic University -- Dissertationsen_US
dcterms.LCSHFinancial institutions -- China -- Hong Kong -- Management -- Case studiesen_US
dcterms.LCSHFacility managementen_US
dcterms.LCSHContracting outen_US
dcterms.accessRightsrestricted accessen_US

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