| Author: | Law, Sui-tin Dave |
| Title: | Current analytical requirement in logistics companies |
| Degree: | M.Sc. |
| Year: | 2005 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Business logistics -- Management Delivery of goods -- Methodology Express service |
| Department: | Department of Industrial and Systems Engineering |
| Pages: | iii, 112 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | In a service-oriented competitive market in Hong Kong, it is absolutely necessary to provide the service in a reliable, effective, and cost-efficient manner. For an efficient logistics operation, the flow of electronic data mirrors the product flow throughout the supply chain. There must be information technology compatibility, so that orders are received and processed, stored products picked, delivery instructions issued, proofs-of-delivery received, invoices submitted and inventory replenished. This paper studies how the readiness of the use of information technology facilitates the gaining of competitive advantage and the adding of value in supply chains in HK. The result being that information passes smoothly from order through to distribution to the final customer. IT facilitates this process by making the transfer of information to and from companies and customers as easier and more timely, allowing the organization to be able to respond quicker, eliminate waste, and reduce costs. These issues are understand through an examination of the role IT plays, its use as an information facilitator, and how IT is used strategically to gain competitive advantage. Consideration is claim that IT has moved from being a management tool to an integrated and vital component of a strategic management structure. The efficiency of courier booking and dispatch activities is highly impacted by lack of logistical innovations. The high frequency of ordering tasks offers the opportunity to achieve basically savings in time through the implementation of order booking, route optimization, and dispatch innovations. The future for booking courier movements will be a full-integrated Web-based system, in which instructions are relayed automatically from a central computer to handheld computers and/or Mobile terminal carried by drivers, and delivery information is passed back by the same route. The Dispatch Management System to help dispatchers handle the workload. When a customer calls a dispatcher using the system, the dispatcher can enter information about the load such as who the customer is, who and where the load is being shipped to, the commodity being shipped, and the requested delivery date. The system is able to automatically calculate the distance, and then look up the rate for the load in a rate table entered by the dispatch supervisor. This allows the dispatcher to immediately give the customer a price quote for the load. For scheduling trucks and drivers, dispatchers can easily view all loads with a pending delivery date. Truckers can be selected from a pick-list, and a load detail sheet can be printed for the trucker. When a load is completed, information from the bill of lading is entered into the system to allow reconciling load information. These innovations would require the integrated courier booking and dispatch system (ICBDS) technologies for their implementation. This paper describes how such time savings can be obtained. For the effect of network and operating conditions on time savings, a questionnaire study was undertaken on synthesized networks and logistical requirements. The results show that if the booking and dispatch systems was built, it would be believed on the yield highly significant time savings in the operation of the courier industry. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b18100028.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 5.58 MB | Adobe PDF | View/Open |
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