Author: Tse, Yiu-ping
Title: Relational schemas as determinants of high quality team-member exchange
Degree: D.B.A.
Year: 2008
Subject: Hong Kong Polytechnic University -- Dissertations.
Teams in the workplace.
Personnel management.
Employee attitude surveys.
Department: Graduate School of Business
Pages: x, 196 leaves : ill. ; 30 cm.
Language: English
Abstract: The use of groups has become extremely popular in today's organisations. One important aspect of the dynamics within a group is the interactions between group members, among which coworkers are important interaction partners. As coworkers' interactions can have impact on the performance of individual members and that of the whole group, a better understanding of their interactions and relationships can enhance organisations' competitive advantage. Team-member exchange (TMX), the exchange relationship among coworkers, is linked to many individual-outcomes. However, research on what contributes to the exchange quality of TMX is scanty. This research argues that relational schemas, role expectations members towards one another, are contributory factors to the quality of TMX and the level of organisational citizenship behaviour-individual (OCBI). It also hypothesizes that TMX mediates the relationship between relational schemas and OCBI. Moreover, it further examines the interaction effect of coworkers' relational schemas in predicting their TMX, as well as the direct relationship between coworkers' TMX in a dyad. To identify employees' relational schemas when evaluating the relationship with their coworkers, twenty interviews were conducted using repertory grid technique (RGT) through which forty-four relational schemas were elicited. These schemas were further reduced to four main clusters through an exploratory factor analysis based on a sample of 392 employees in the People's Republic of China (PRC). Another 223 employee-coworker dyads in PRC were sampled for a confirmatory factor analysis which confirmed the four relational schema dimensions, namely accommodating, capability, communication and outcome. Results of multiple hierarchical regression analyses support that these four relational schema dimensions are positively related to TMX and OCBI. An interaction effect between coworkers' relational schema of outcome was found in predicting their TMX. Evidence also supports the positive relationship between coworker's TMX in a dyad. Nevertheless, contrary to the hypothesis, no evidence was found to support the mediating effect of TMX in the direct relationship between relational schemas and OCBI. Findings in this research enrich the literature and our understanding of relational schemas, TMX and OCBI. Based on these findings, practicing managers can design recruitment and training strategies to enhance the quality of TMX and the level of OCBI, which will eventually bring along better organisational performance.
Rights: All rights reserved
Access: restricted access

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