| Author: | Chan, Wai-chung |
| Title: | A evaluation of logistics management for an Asian customer service |
| Degree: | M.Sc. |
| Year: | 2005 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Business logistics -- Asia -- Management Customer services -- Asia -- Management |
| Department: | Department of Industrial and Systems Engineering |
| Pages: | vi, 80, [20] leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | Customers demand fast customer service response for their analytical equipment. Replacement of parts, assemblies and modules is an effective way to minimize repair time, and also minimize the Engineers on-site time making him more available for other customer problems. However, parts shipping time is also a bottleneck that affects service efficiency. This is true in a global market, but this project will analyze only the business in Asia countries. A new virtual warehouse model concept can minimize delivery time and provide a system to manage inventories. Hong Kong is the best location for the virtual warehouse because of its central location in Asia. Federal Express (FedEx) is able to provide a cost effective logistics management system to enhance customer service in Asia by delivering parts to the customers in a shorter time. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b18138421.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 3.37 MB | Adobe PDF | View/Open |
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