|Chan, Chi-lok Terrence
|Beyond automation : a business process reengineering study for the registry and accounting functions of the Supreme Court
|Court administration -- China -- Hong Kong -- Case studies
Hong Kong. Supreme Court -- Administration
Hong Kong Polytechnic University -- Dissertations
|Department of Computing
|164,  leaves : ill. ; 30 cm
|In face of the new global competitive environment, many organisations conduct business reconstruction through the aid of IS/IT to gain competitive advantages. Although there have been significant amount of literature and successful examples covering BPR, the successful conducting of BPR remains elusive. Craig and Yetton (1994) suggest that, in terms of MIT90s Model, it is because there is tension in the role of IT as BPR enabler between top-down versus bottom up approaches and conclude that the real issue is in designing solutions where straight forward implementation is part of good design. They further suggest inverting the approach advocated by most of the BPR literature where organisations can actually move to improve performance by building on existing core competences. Venkatraman (1994) also suggest in the Five Level of IT-Induced Reconfiguration Model that a company can approach BPR from two different perspectives - seek efficiency and enhance capabilities. On the other hand, most successful examples in BPR are from the USA and Europe and on profit-making organisations. In fact, as mentioned by Hammer and Stanton (1995), the principles of BPR can be applied in the public sectors as well. In this research, I would like to conduct a BPR study for the registry and accounting functions of the Supreme Court, Hong Kong by using a model adapted from the Business System Diamond Model of Hammer and the Five Level of IT-Induced Reconfiguration Model from Venkatraman. This model is useful in helping management to decide which level of transformation is appropriate at a given time and to understand the context - seek efficiency or enhance capabilities - before embarking on BPR. By moving from localised exploitation to internal integration, it is found that now is the suitable time for the Supreme Court to conduct BPR as the necessary IT infrastructure has been established and the service-oriented culture is gradually building up in the government as a whole. To study the possibility for the Supreme Court to redesign its business network, I also conduct a survey by using questionnaire on the application of IT in the legal profession of Hong Kong. Compared with a similar survey done in 1993, there is a general increase in the use of IT and a great increase in the use of LAN, WAN and document management system which highlights the communication needs of lawyers. Moreover, over 70% of the responding firms indicate that they will use the computer network linking the courts and law firms for exchanging information and documents. By applying the proposed model, it is found that Supreme Court will benefit significantly by reengineering its business processes through IS/IT in a stage-by-stage manner and moving forward to the business network design level. On the one hand, I hope that this BPR study in a public sector body will add value of knowledge in this field; and on the other, the results of the survey will be useful for those who are concerned with the development in the use of IT in the legal profession of Hong Kong.
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