| Author: | Ma, Wai-chong Anthony |
| Title: | To improve the productivity of clerical staff in loans and deposit services department of Chase Manhattan Bank |
| Degree: | M.B.A. |
| Year: | 1994 |
| Subject: | Chase Manhattan Bank Banks and banking -- Labor productivity -- Case studies Bank employees -- Case studies Hong Kong Polytechnic -- Dissertations |
| Department: | Department of Management |
| Pages: | 1 v. (various pagings) : ill. ; 30 cm |
| Language: | English |
| Abstract: | This project aims to study the productivity of clerical staff in Loans and Deposits Services Department of Chase Manhattan Bank with a view to further improve the productivity by applying a planned Productivity Improvement Program. A set of Attitude Survey Questionnaires was used to collect the staff's attitude towards the bank and their job. Also, the productivity level of the department was measured by a quantitative method before the implementation of the Productivity Improvement Program. Before formulating the Improvement Program, "Servosystem Productivity Model" was selected as the framework for the program. Since the factors described in this model were comprehensive and the interactions with productivity were fully explained, the Productivity Improvement Program were designed based on these factors. These factors included 1)Personal, Peer and Supervisor Reaction, 2)Change, Procedures and Authority, 3)Job Method, Ability and Skill, 4)Quantitative Reward, 5)Qualitative Reward, 6)Effort/Pay Ratio, 7)Measurement of Performance, 8)Communication and Involvements, 9) Working Condition, l0)Supervision Method and 1l)Company Goals. The staff satisfaction and departmental productivity level after the Productivity Improvement Program was measured and demonstrated that the program was effective. Since the Improvement Program was formulated by applying "Servosystem Productivity Model" as the framework, the success in the program ascertained the validity of the model. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b11524868.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 4.65 MB | Adobe PDF | View/Open |
Copyright Undertaking
As a bona fide Library user, I declare that:
- I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
- I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
- I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.
By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.
Please use this identifier to cite or link to this item:
https://theses.lib.polyu.edu.hk/handle/200/4248