|Author:||Chan, Po-wan Paul|
|Title:||Person-environment fit and work performance in the hotel industry of Hong Kong|
|Subject:||Hong Kong Polytechnic University -- Dissertations|
Hospitality industry -- China -- Hong Kong
|Department:||Graduate School of Business|
|Pages:||viii, 150 leaves ; 30 cm|
|Abstract:||This research applies the person-environment fit model in the context of hotel industry in Hong Kong. It seeks to identify the relationship between person-environment fit, the Big 5 personality traits, job knowledge and skills, and work performance. Four environment profiles are classified based on the grade of hotel and the department to which the participants being employed. From general to specific, these environments include: the industry profile, grade profile, department profile, and grade and department profile. In addition, various fit indices which include, the square root of sum of the squared difference, sum of squared difference, sum of absolute difference, correlation, and weighted difference are employed to measure the degree of person-environment fit. It is found that all the fit indices employed correlated with work performance. Also, similar to empirical findings in the past, the Big 5 personality traits are found to be positively correlated with work performance. Hierarchical multiple regression analysis indicates that around 30 to 40% of the variance of work performance could be explained by the Big 5 personality traits together with person-environment fit index, having controlled for the effect of gender, age and HKCEE results. For the hotel industry, the results may provide insights for the employers to devise a more objective way of selection and thus determining the quality of the personnel employed. For the academic institutions, the results may provide information on the requirements of the hotel industry and thus, institutions may develop their curriculum in such a way to suit the needs of the industry, and to provide more effective and efficient career counseling and development services to their students. Academically, the results provide support for the use of the Big 5 as a commensurate and parsimonious means to measure person-environment fit in the context of the hotel industry.|
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