|The determinants of successful third party logistics providers in Hong Kong
|Hong Kong Polytechnic University -- Dissertations
Business logistics -- China -- Hong Kong
Physical distribution of goods -- China -- Hong Kong
|Department of Shipping and Transport Logistics
|x, 137 leaves : ill. ; 30 cm
|International competition and the customer's demand for timeliness and flexibility of delivery are forcing companies to consider how they can increase competitiveness. Logistics is beginning to receive recognition as a competitive parameter. Many companies are also increasingly recognizing that their core competencies are not in logistics and hence have progressively sought to outsource their logistics functions to Third Party Logistics (TPL) providers who can manage their logistics functions more efficiently and effectively. As such, TPL providers must possess logistics capabilities with long standing reputation so that customers seek their expertise to enhance the strategic effectiveness of their logistics functions. While there exists literature focused specially on TPL, such literature typically tends to focus on the growing importance of logistics outsourcing. There is little empirical work on the determinants of successful TPL providers. The objectives of this research are to identify the determinants of successful TPL providers, to understand the relative importance of the determinants, and to provide a reference to practitioners in TPL/new entrants. This research is delimited to TPL providers in HK. Six elements derived from various literature sources are critical to enhance capability of TPL providers. They are identified as determinants contributed to successful TPL providers in HK and formulated with underlying attributes associated with each determinant. The determinants are managing change to external competitive forces managing effective relationship with customer, customer orientation, leveraging information technology, providing value added services to customer, retention and development of logistics expertise. Questionnaires were sent to practitioners in TPL to collect data for assessment the relative importance of the determinants. In addition, further analysis to test for any statistically significance differences in rating of importance for the determinants between two groups of companies by staff size and by years of operating in HK was completed. The results of the study can provide a useful reference to carry out related studies or research so that a strong body of empirical knowledge about the determinants can be built up and comparison of them can be made.
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