Full metadata record
DC FieldValueLanguage
Department:Multi-disciplinary Studiesen_US
Department:Department of Hotel and Tourism Managementen_US
Author:Chan, Chor-shing Jimmyen_US
URI:https://theses.lib.polyu.edu.hk/handle/200/4873-
Language:Englishen_US
Title:A study of the impact of job factors on newcomers' turnover intentions and organizational commitment : a case in the Hong Kong hotel industryen_US
Abstract:Hotels in Hong Kong are able to attract enough talented and highly motivated people; however, they differ in their capacity to arouse these people's commitment and retain them. This results in traditional high staff turnover in Hong Kong's hotels. In the past thirteen years 1985-1997, the average staff turnover rate below one year service had gone up to 56.53% of the hotel turnover. This demonstrated the fact that hotels in Hong Kong were rather weak in retaining these "NEWCOMERS" within one year service. This traditional high staff turnover rate of newcomers will definitely be worsen by the new hotel projects in the next couple of years. As staff turnover is very costly and time-consuming, it is more than appropriate to start now to look for ways to control and reduce it. As suggested by the met-expectations hypothesis that the level of employees' satisfaction after organizational entry will affect their organizational commitment and turnover intention, thus by measuring the impact of job factors on organizational commitment and turnover intention, it can help to have a better overall picture of newcomers' turnover. This research aims at studying the impact of these job factors on newcomers' organizational commitment and turnover intention. A sample size of 300 newcomers from 15 hotels, who are within 9 months service with their hotels, were selected to fill out the questionnaire. With the results, various tests and analyses (Frequencies, Descriptives, ANOVA and Regression) are used to identify which job factors are significant and how are they affecting the Turnover Intention and Organizational Commitment of newcomers. Detail discussions are made with recommendations on management implications for hotel human resources professionals to consider as a reference for building up a more committed work team.en_US
Pages:ix, 96, [17] leaves : ill. ; 30 cmen_US
Year:2000-
Subject:Hotels -- China -- Hong Kong -- Employeesen_US
Subject:Labor turnover -- China -- Hong Kongen_US
Subject:Organizational commitment -- China -- Hong Kongen_US
Subject:Hong Kong Polytechnic University -- Dissertationsen_US
Access:restricted access-

Files in This Item:
File Description SizeFormat 
b15115811.pdfFor All Users (off-campus access for PolyU Staff & Students only)2.87 MBAdobe PDFView/Open


Copyright Undertaking

As a bona fide Library user, I declare that:

  1. I will abide by the rules and legal ordinances governing copyright regarding the use of the Database.
  2. I will use the Database for the purpose of my research or private study only and not for circulation or further reproduction or any other purpose.
  3. I agree to indemnify and hold the University harmless from and against any loss, damage, cost, liability or expenses arising from copyright infringement or unauthorized usage.

By downloading any item(s) listed above, you acknowledge that you have read and understood the copyright undertaking as stated above, and agree to be bound by all of its terms.

Show simple item record

Please use this identifier to cite or link to this item: https://theses.lib.polyu.edu.hk/handle/200/4873