| Author: | Lee, May-yee, Linda |
| Title: | The conflict management style of staff nurses in a Hong Kong hospital setting |
| Degree: | M.Sc. |
| Year: | 1998 |
| Subject: | Nurses -- China -- Hong Kong -- Case studies Conflict management -- China -- Hong Kong -- Case studies Organizational behavior -- China -- Hong Kong -- Case studies Hong Kong Polytechnic University -- Dissertations |
| Department: | Multi-disciplinary Studies Department of Management |
| Pages: | i, 80 leaves : ill. ; 30 cm |
| Language: | English |
| Abstract: | Conflict is inevitable in organizations. Whether the effect of conflict is good or bad depends on the strategies used to deal with it. Conflict that is not identified, understood and managed effectively can lead to inefficient use of organizational resources, stress on the conflicting parties, and misdirection of the energies of those affected by the conflict situation. On the other hand, conflict that is effectively managed can enhance individual, group, organizational effectiveness, and generally increased creativity and innovation, a rethinking of goals and practices, and a better informed work group. Therefore, conflict management has been considered an essential aspect of organizational life. There is a large amount of narrative literature about the nature and sources of conflict but few studies examine how conflict is managed by nurses in workplace. This study presents a review of some aspects of conflict and its management and specifically investigates the conflict management style of staff nurses in superior-subordinate dyads in the hospital setting. The results indicate that integrating is the most commonly used conflict management strategy, conflict management styles are the predictors of employees' job satisfaction. Besides, analysis suggests that for conflicts to be managed functionally, no particular style is fixed but one style may be more appropriate than another depending upon the situation. Thus, organization participants should learn the various styles of handing interpersonal conflict to deal with different conflict situations effectively. |
| Rights: | All rights reserved |
| Access: | restricted access |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| b14258870.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 2.92 MB | Adobe PDF | View/Open |
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