Author: Wong, Chi-wang Vincent
Title: Job satisfaction and the challenge of institutional changes : a case study of immigration service in Hong Kong
Degree: M.Sc.
Year: 1997
Subject: Job satisfaction
Organizational change
Hong Kong. Immigration Dept
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Pages: iv, 86 p. ; 30 cm
Language: English
Abstract: This dissertation addresses the theories of job satisfaction, institution, institutional change and the inter-relationship among them. The terms and background concepts that are needed for full understanding of these topic are defined. The brief summary of some historical events for the past few decades and their impacts on job satisfaction of the Immigration Service staff are examined. It is observed that most of these institutional changes are initiated with a view to improve the overall economic efficiency and resource saving. Job satisfaction or job dissatisfaction are only unintentional side effect of these reforms. In most of these cases, it is found that the initiator only pays attention to the economical aspects rather than the job satisfaction of staff. It can be expected that the actors will consider the factor of job satisfaction if no additional resources are required for the implementation of this reform. Otherwise, the reform would not be implemented. Consequently, most of the studied cases resulted in job dissatisfaction. Owing to the top-down approach of implementation, the absence of feedback mechanism and the disciplined work nature, the discontent of the staff is suppressed. The individual preference needs to group together to form collective preference so as to enhance their bargaining power. As job satisfaction is related to better performance, the government or the policy makers should strategically position in this area and not just in terms of financial implication. The initiator should take the job satisfaction into consideration in the future reform.
Rights: All rights reserved
Access: restricted access

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