Author: Chan, Chi-ming
Title: Moderating effect of the orientation of top management on quality management and firm performance
Degree: D.B.A.
Year: 2010
Subject: Hong Kong Polytechnic University -- Dissertations
Total quality management
Organizational effectiveness
Department: Graduate School of Business
Pages: vii, 115 leaves : ill. ; 30 cm.
Language: English
Abstract: Quality management is always the key for success and survival for firm. Prior findings on the association between quality management, managerial orientation and firm performance have been inconsistent. Our study integrated literature of quality management with upper echelons perspective and captured top management's three motives on quality management adoption - proactive, reactive and legitimacy motives. In our results from 105 China firms in 9 different industries, proactive, reactive motives strengthened the positive relationship between quality management and firm performance while legitimacy motive did not have significant impact on the relationship. Findings in this research enrich the literature and our understanding of the relationship between top management's orientation, quality management and firm performance. Based on these findings, practicing managers can design their own implementation strategies, which will eventually bring along better firm performance.
Rights: All rights reserved
Access: restricted access

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