| Author: | 汤学慧 Tang, Xuehui |
| Title: | 以培训促进酒店员工忠诚度 : 以浙江省湖州市酒店为例 Yi pei xun cu jin jiu dian yuan gong zhong cheng du : yi Zhejiang Sheng Huzhou Shi jiu dian wei li |
| Degree: | M.Sc. |
| Year: | 2011 |
| Subject: | Hong Kong Polytechnic University -- Dissertations Hotels -- Employees -- China -- Zhejiang Sheng Employee loyalty Labor turnover |
| Department: | School of Hotel and Tourism Management |
| Pages: | 41 leaves : charts ; 30 cm. |
| Language: | Chinese |
| Abstract: | 酒店员工流失一直酒店人力资源部门重点关注的事情。如何减少员工的流失 也是酒店管理工作的重点。本研究通过对多家酒店高管及员工的访谈之后，在分析酒店员工流失的主要原因，剖析当前酒店在员工培训上的现状以及存在问题， 并在此基础上提出了以培训来减少员工流失，提高员工的忠诚度，从而达到酒店与员工的双赢。研究对酒店员工培训的内容 10 个重点：对酒店行业的兴趣、喜 欢酒店的环境和氛围、认可自己的团队、积极的职业心态、良好的职业习惯、职 业发展前景、工作的成就感、专一性与排它性、熟练的职业技巧、安全教育。通 过对酒店员工的有针对性的重点培训，提高员工的归属感，酒店员工的流失也将 会减少。 |
| Rights: | All rights reserved |
| Access: | restricted access |
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|---|---|---|---|---|
| b24629984.pdf | For All Users (off-campus access for PolyU Staff & Students only) | 474.89 kB | Adobe PDF | View/Open |
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