Author: Leung, Kit-fong Calvin
Title: A systems study into hospital management discipline in the context of Alice Ho Miu Ling Nethersole Hospital
Degree: M.Sc.
Year: 1998
Subject: Hospitals -- China -- Hong Kong -- Administration -- Case studies
Alice Ho Miu Ling Nethersole Hospital
Hong Kong Polytechnic University -- Dissertations
Department: Multi-disciplinary Studies
Department of Management
Pages: viii, 125, [17] leaves : ill. ; 30 cm
Language: English
Abstract: The principal message from this piece of work is that a systems approach can be used to provide a conceptual framework for the management of a hospital environment. This framework has been found to be valuable in carrying out systems study in hospitals. The approach is one which recognises that in Alice Ho Miu Ling Nethersole Hospital(AHMLNH), where not only the hospital itself is recently relocated, the style of management/discipline of administration has got to undergo a fundamental review. It is therefore sensible to apply systems thinking and treat the hospital and the departments from within as a total system for the sake of study. Since the main aim of this system is survival and continuous development which can be interpreted in business term as profitable survival (the term 'profitable survival' is used throughout this dissertation), the problem owner is mostly concerned with the exchange of goods or services between the hospital and the clients, with an acceptance performance for the hospital or department concerned. This is defined as the marketing system and all other systems within the hospital are seen as sub-systems of this main system. The conceptual approach to the management of the hospital is called, for this reason, the total marketing approach. Instances of its use in practice are given, from action research studies which have been carried out in seventeen departments during the course of the study. These studies have covered a wide range of problems but they have contributed information towards the main research interest, which is the examination of the value of a conceptual systems approach to hospital management. The action research studies have also provided useful information about the stages of analysis and implementation in the systems methodology and lessons from these studies are included in the dissertation. Guidelines for the application of systems ideas in future small hospital work are also given.
Rights: All rights reserved
Access: restricted access

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