|Author:||Lou, Lai Wah Miranda|
|Title:||Use of knowledge management systems across nations : culture-free or culture-bound|
Knowledge management -- Social aspects.
Hong Kong Polytechnic University -- Dissertations
|Department:||Graduate School of Business|
|Pages:||x, 139 leaves : ill. (some col.) ; 30 cm.|
|Abstract:||Organizations, especially multinational companies are increasingly adopting technologies of various capabilities in the form of knowledge management (KM) systems to support knowledge capture, storage, transfer and reuse within the organizations. Despite the heavy investment of organizations in KM systems, it does not necessarily mean that employees will use the KM systems as desired. This cross-cultural study sought for a better understanding of the factors that lead to acceptance or usage of KM systems in a cross-national context. The research model, that adapted technology acceptance model (Davis, 1989) as the theoretical framework, posited that the use of KM system is determined not only by the extrinsic motivation factors of perceived usefulness and perceived ease of use, but also intrinsic motivation factor in the form of perceived enjoyment, as well as social factor of subjective norm. This study also investigated if national cultural values at the national level influence the relationship between the determinants and use of KM systems at the individual-level by adopting the 'nation-as-a-moderator' approach (Huang & Van de Vliert, 2003, 2004). Hofstede's (1980) cultural dimensions of individualism/collectivism, power distance, and uncertainty avoidance were used to operationalize national cultural values. Data collected from 1,415 employees in 30 countries of a multinational company who completed a questionnaire survey online was analyzed by employing multilevel modeling method.|
|Rights:||All rights reserved|
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