Author: Ahmad Hudaiby, Galihkusumah
Title: A conceptual framework of the Indonesian resort experience
Advisors: King, Brian (SHTM)
Degree: DHTM
Year: 2017
Subject: Hong Kong Polytechnic University -- Dissertations
Resorts -- Indonesia
Tourism -- Indonesia
Department: School of Hotel and Tourism Management
Pages: vi, 173 pages : illustrations
Language: English
Abstract: Resorts have been an important component of the hospitality and tourism industry in Indonesia. How resort experiences are formed and then presented in the Indonesian context has however been poorly understood, despite the impressive growth of the sector. The main purpose of this dissertation is to examine the process of and attitudes to resort experience creation. Three main research objectives are established. First, the author examines the methods of resort experience creation; secondly, he identifies determining attributes of the resort experience; lastly, he investigates the experience as perceived by guests. A qualitative research approach has been adopted, including face-to-face in-depth interviews, observations and secondary data extractions for data collection purposes. The data then were analyzed using content analysis. The findings show that resort providers use four main methods to create resort experiences, ranging from the provision of local ambience, the offering of a range of activities, creating an atmosphere of immersion in nature, and establishing intimate settings. It was found that the creation of resort experiences is influenced by eight determinant attributes. These are: guestrooms, leisure facilities, food and beverage, natural distinction, cultural distinction, hospitality elements, accessibility and personal factors. This study also found a spectrum of resort experiences from the guest perspective ranging from communion with nature, hedonism, moments of amazement, social intimacy, adventure, educational and authentic experiences. The author has amalgamated these findings to form a conceptual framework for the Indonesian resort experience.
Rights: All rights reserved
Access: restricted access

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